Senior Manager, Academic Program Quality Assurance

Toronto, ON, Canada

Full Time

Governance, Regulatory & Government Affairs

Manager/Supervisor

We are looking for the visionaries, the change-makers, the self-starters who are seeking more from their career. Change begins with the small decisions we make, each day, to support each other and strive to create inspiring incredible educational experiences for all students, no matter where they are or how they learn. This concept connects deeply to the idea that, in choosing a career with Yorkville University and Toronto Film School, you will have the opportunity to push boundaries, flex your creativity and inspire positive change for so many people. It’s also a call-back to the transformative power of education itself.

Our core values put the student experience at the center of what we do, reflecting who we are and aspire to be. If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.

Who we need

Reporting to the Director, National Regulatory Affairs, we are looking for a Senior Manager, Academic Program Quality Assurance. In this highly influential and visible role, you will coordinate multi-stage program review processes and provide strategic guidance to academic departments in developing comprehensive and insightful self-study documents. With operations across three provinces and a diverse range of undergraduate and graduate degree offerings, you will navigate complex regulatory and accreditation requirements. As a leading Governance, Regulatory, and Governmental Affairs team member, you will collaborate with organizational stakeholders to enhance program quality, ensure alignment with institutional goals and core values, and drive continuous improvement.

This is a hybrid role, working 2-3 days a week in our downtown Toronto office.

What's in it for you

Ownership and Influence. No other higher education institution in Canada operates on our scale. As part of our growing team, you will play a critical role at a university dedicated to growth and delivering high-quality programs in British Columbia, New Brunswick, and Ontario. We set the highest standards across all our programs and campuses by adopting the most rigorous requirements from each province. You will have the unique opportunity to collaborate with every program and department, both existing and new, across multiple campuses and provinces. This level of exposure is unmatched and will significantly broaden and deepen your experience and influence in the field.

Career Development. We are disrupting traditional post-secondary education. Yorkville University and Toronto Film School are progressive, forward-thinking institutions. You will play a key role in ensuring our programs’ successful delivery and elevation and directly impact students with exceptional program quality assurance. In this high-visibility role, you will be closely supported by your manager and collaborate with leadership to ensure we exceed regulatory requirements and meet the needs of our stakeholders—from academic leaders and faculty to students and graduates. Whether you aspire to advance within this department, move into program management, or explore other areas of governance, this is an exciting time to join us.

As our new Senior Manager, Academic Program Quality Assurance, you will:

Lead. You will lead the planning, coordination, and execution of program self-study processes across all academic areas, degree levels, and jurisdictions within Yorkville University. You will ensure program review processes adhere to established timelines and quality standards. You will proactively identify, communicate, and mitigate risks to the timely completion of self-studies and other quality assurance processes.
Nurture partnerships. You will gather feedback for program improvement and align program reviews with institutional goals and curriculum standards to ensure compliance. You will foster strong working relationships with the University’s Value Centres (especially the Curriculum Design team), academic leaders, faculty members, and other stakeholders involved in the program review process.
Provide expert guidance. You will share expertise and support academic units in crafting comprehensive self-study documents that accurately reflect the programs’ strengths, challenges, and future aspirations. You will review and provide constructive feedback on self-study documents to enhance their quality and alignment with institutional goals.
Write. You will ensure the program’s human impact, value, and experience are expressed in meaningful and measurable ways through data-driven insights. You will collaborate with the academic departments, marketing team, data science team, admissions, and the recruitment department to facilitate the collection and analysis of data for program assessment. You will prepare clear and concise reports summarizing program quality, outcomes, and recommendations for academic leadership and institutional decision-making.
Identify areas for program improvement. You will contribute to developing and implementing strategies to enhance program quality, student learning outcomes, and overall academic excellence. You will facilitate the analysis of ministerial conditions and commitments, program assessment data and past self-study findings to identify trends, opportunities, and areas for improvement.
Collaborate. You will work closely with the AVP, Learning Design to ensure seamless integration between curriculum design initiatives and program quality assurance efforts. You will coordinate faculty, student, industry, and alumni involvement at appropriate points with the program review process and payment processes as necessary.
Promote best practices. You will stay current with evaluation approaches, best practices in program quality assurance, accreditation standards, and higher education trends to inform process improvements. You will ensure fiscally responsible utilization of resources in providing services and completing projects. You will contribute to committees and working groups to assist in developing practices, policies and protocols that promote program quality.
Share knowledge. You are passionate about academic program quality assurance and implementing the processes to achieve the highest standards. You will develop and deliver training sessions and workshops to educate academic staff on the program review process, self-study development, and quality assurance practices.

You have:

The expertise. You have a Master’s or doctoral degree in education or a relevant field. You bring experience in program management, development, and assessment at the higher education level. Or, you may have transferable experiences and insights from working in government or regulatory program evaluation or in nonprofit grant and proposal writing or evaluation. You possess a deep understanding of how to apply and adhere to rigorous quality assurance processes in response to regional, national, or international regulatory bodies. You have a keen attention to detail, ensuring that all program assessments and reports meet the highest standards. Familiarity with Canadian university systems, accreditation standards, and provincial regulations—particularly in British Columbia, New Brunswick, and Ontario—would be an asset.
The project management. You have proven experience managing multiple complex, concurrent long- and short-term projects from start to finish. With high attention to detail, you ensure every aspect of a project is thoroughly addressed, focusing on meeting milestones, following processes, and proactively overcoming obstacles. You are a creative problem solver, able to balance and shift priorities, anticipate and respond to issues, and manage communications and documentation effectively.
The technical skills. You have an affinity for technology and using it to increase efficiencies, streamline processes, and create engagement. You are proficient with standard enterprise software tools, including Microsoft Office Suite. You can manage, analyze, and interpret data.
The interpersonal skills. You have exceptional oral and written communication skills. You can build trusting, influential relationships with diverse stakeholders, including the Curriculum Design team, academic leaders, faculty, students, alumni, regulatory bodies, and industry partners. You have the emotional intelligence, business acumen and maturity to manage conflict, exercise diplomacy, practice discretion, and apply constructive feedback.

Why work at Yorkville University?

An atmosphere that successfully blends an entrepreneurial culture with education. We value innovation and continuously look towards expanding our programming, working with the latest research, tools and solutions. As a private school with government approval of our offerings, we have the opportunity to do more, stay current and be future-forward.
The chance to accelerate your career and disrupt education by responding to the needs you see and purposefully challenging the status quo. Everything we do here is about delighting and engaging our employees - and ultimately our students- from mentorship to teaching, from creative outlets to analytical ones.
A place where all individuals feel welcomed in the academic and workplace environments and can bring their authentic selves to the educational and work spheres. We celebrate the full range of human diversity and we acknowledge that equal access to opportunities and services may require the removal of barriers that equity-seeking communities experience in trying to obtain this access.
The opportunity to grow with access to free courses, certifications and programs - right up to our Masters' offerings.
An appreciation for the insights and skills you bring to work with a competitive salary and comprehensive benefits, including a wide breadth of wellness services and a work-life balance.

Join us

We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for, express your interest.

What you can expect from our hiring process:

A virtual interview with a Talent Advisor discussing your interest in the role and the company.
A writing assignment to be completed and shared in advance of the next step.
An interview with the Director, National Regulatory Affairs and the VP, National Regulatory Affairs. You will be able to share your experience in supporting senior leaders, project management, and contributing to the efficient function of a large team.

Diversity, equity and inclusion are a critical component of life at Yorkville University and Toronto Film School and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community and other equity-seeking groups.

Yorkville University is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability, please notify Human Resources at 1-877-429-4029.

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